At Global Golf Sales, we stand by the quality of the products we sell. Most products available on our website are covered by a manufacturer's warranty. This page provides general information on what these warranties typically cover and how to initiate a claim.
Please note that warranty policies can vary significantly between brands and products. For specific details, please refer to the warranty information provided by the manufacturer.
I. Our Commitment to Quality
We partner with the industry's most reputable brands to ensure every product we sell meets a high standard of quality and performance. If you believe a product you purchased from us has a defect covered by its manufacturer's warranty, we are here to help you navigate the claim process.
II. What is Generally Covered
While specific terms vary, most manufacturer warranties cover defects in materials and workmanship that occur during the normal and intended use of the product. This may include, but is not limited to:
- For Golf Grips: Issues such as premature cracking, splitting, or defects in the grip's material or construction.
- For Tools: Failures related to manufacturing defects in the tool's components or assembly.
- For Accessories: Defects in materials, such as stitching on a towel or mechanical failure of a training aid, under normal use.
The warranty period typically begins on the date of purchase and varies by manufacturer.
III. What is Generally Not Covered
Manufacturer warranties do not typically cover damage caused by factors other than defects in materials or workmanship. Examples of what is not covered include:
- Normal wear and tear from regular use.
- Damage caused by misuse, abuse, accident, or neglect.
- Damage caused by improper installation (e.g., using incorrect solvents or tools to install grips).
- Cosmetic blemishes that do not affect the performance of the product.
- Products that have been altered or modified in any way.
IV. How to Start a Warranty Claim
If you believe your product has a defect covered by the manufacturer's warranty, please follow these steps:
- Contact Us First: Before sending any product back, please contact our Customer Support team at [email protected]. Please include your original order number, a description of the issue, and clear photos showing the potential defect.
- Initial Assessment: Our team will review your claim and may provide troubleshooting steps or additional guidance.
- Manufacturer Authorization: We will facilitate the claim with the manufacturer on your behalf. Most manufacturers require an authorization before a product can be returned for inspection.
- Resolution: Once the manufacturer has inspected the product and approved the claim, they will determine the resolution, which may include a repair, replacement, or store credit.
Please do not send items directly to the manufacturer without prior authorization.