Contacting Global Golf Sales | Back to Top
We pride ourselves on exemplary customer service.
Please do not hesitate to contact us with inquiries about an order you've placed, Global Golf Sales products or any suggestions you may have.
Global Golf Sales
12233 SW 55th Street
Suite 802
Cooper City, FL 33330
Toll Free
(800) 227-2552
Local
(954) 252-7188
Fax
(952) 252-7187
E-mail
info@globalgolfsales.com
When will my order ship? | Back to Top
Most orders received by 3:00 PM EST will be shipped the same day, orders received after 3:00 PM EST could be shipped the following day. Orders received on Friday after 3:00 PM EST could be shipped the following Monday.
No orders will be shipped on major holidays.
There are some exceptions to orders shipping same or next business day:
Any customization of a product may delay the shipping time. These products can take a few weeks to ship and you will be notified by e-mail after your order is placed.
Tracking Your Order | Back to Top
You will receive a confirmation once your package has shipped. Please contact us with any questions regarding the tracking of your order.
If you do not receive an email please contact us at info@globalgolfsales.com
Shipping Policy | Back to Top
When you purchase from Global Golf Sales, we give you free shipping for all orders over 150 grips (Continental U.S.). Our free shipping takes approximately 3-5 business days. Free shipping is shipped by UPS or US Mail for most items.
We do not ship to PO boxes. Please provide us with a street address if your billing address is a PO Box.
For any order that is shipping outside of the continental United States, please choose check or money order as your payment method and we will e-mail you with the shipping costs. You will be charged separately for the shipping after we quote you a price and you agree to this price. You may also call our toll-free number at (800) 227-2552 and we will quote your shipping over the phone or feel free to e-mail us info@globalgolfsales.com and we will respond with the shipping price.
Returns & Exchanges | Back to Top
Global Golf Sales wants you to be totally satisfied with your products. If you are unhappy with an item you purchased you may return it under the following conditions:
- The product must be unused and in its original packing with all the materials.
- The product must be returned in no more than 30 days from receipt.
- Restocking fees: 25% restocking fee on... (You will be informed of items that have a restocking fee on your invoice and your confirmation e-mail.)
- Items that are NOT returnable: ... (You will be informed of items that are NOT returnable on your invoice and your confirmation e-mail.)
- Also, any items that are customized are NOT returnable
- The customer is responsible for shipping costs for returns unless the product was damaged or a different product from the one ordered.
- You should contact us if you want to return an item, we will provide with an RA number. The item must be returned with an RA and must be shipped no more than 10 days from receiving the RA number.
- Shipping costs will not be refunded if you choose to return an item.
- If you choose to cancel your order after your order has been shipped, this return policy applies. You must take delivery of the purchased products, contact us for an RA number so you can return your items. If you do not take delivery of your products, we will deduct the return shipping costs from your refund.
We will credit your account once we receive the items back. If you paid using a credit card, we will credit your account and if you paid using a check or money order, we will send you a check within two weeks of receiving your return.
Please call us at (800) 227-2552 or e-mail us at info@globalgolfsales.com with any questions regarding our return policy.
Cancellation | Back to Top
There is a 10% service charge for all cancellations after an order has been processed online or by phone and paid for.
There are no exceptions to our cancellation policy.
Global Golf Sales has the right to refund customer due to unintentional error made in graphics and/or pricing.
REFUSED MERCHANDISE
If you refuse your merchandise you will be charged for shipping charges as well as a 25% restocking fee.
Security & Privacy | Back to Top
Global Golf Sales guarantees safe shopping so that you do not have to worry about credit card safety while shopping on our website.
Our Shopping Cart Checkout Pages are protected via Secure Sockets Layer 128-Bit Encryption. Your personal and credit card information is transported via Authorize.net, THE industry leader in Internet Payment Gateway solutions.
Global Golf Sales respects your privacy. We ask for your name, e-mail address, and phone number so that we can better assist you with the products you are purchasing and contact you with any concerns pertaining to your order. We will not pass on or sell any of this information to other companies without your written consent.
Here at Global Golf Sales, we are committed to protecting your privacy. All of the information that we obtain from you is used to make your shopping experience as easy and pleasurable as possible. If you have any questions about our privacy policy, please call us at (800) 227-2552 or e-mail us at info@globalgolfsales.com.
Payment Methods | Back to Top
Global Golf Sales accepts the following credit cards, American Express, Visa, MasterCard, and Discover. Your credit card numbers are entered through our secure server and these numbers are not stored for your security.
In addition, we accept checks and money orders. This does delay the shipping process about one week or until funds are cleared. No products will be sent out until funds are cleared. If you choose to send in a check, please send it to:
Global Golf Sales
12233 SW 55th St
Suite 802
Cooper City Fl 33330
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